Managing Up
Some managers are simply bad, and that changes the calculation
Advice about managing up assumes a competent counterpart, so it is worth being able to tell an overloaded manager from a negligent one from a harmful one.
By Julien Perrot3 min read

The assumption most advice hides
Almost everything written about working with a manager assumes the manager is broadly competent and acting in good faith. Under that assumption, clearer communication and better framing genuinely work. But a large amount of management is done by people who were promoted for being good at a different job and then given no training, and in those cases the standard advice quietly stops applying.
It is worth being able to distinguish the cases, because the right response to each is different, and the most common error is applying enormous personal effort to a situation that is not responsive to effort.
Three different failures
The overloaded manager wants to do the job and cannot. They have too many reports, too much delivery work of their own, and they are triaging constantly. Symptoms are cancelled meetings, slow decisions and forgetting things you told them. This is frustrating but workable: they usually respond well to being made easy, so shorter asks, written summaries and explicit deadlines all help, and they will often be grateful in a way that pays back later.
The absent or negligent manager has the capacity and does not use it. Nothing is delegated clearly, feedback never arrives, and your development is not on anyone’s list. This is less workable, because the missing thing is intent. You can extract decisions by asking directly, but you cannot make somebody advocate for you, and in most organisations advocacy is what pay and progression run on.
The harmful manager is a different category and should not be filed with the other two. Credit taken, blame moved downward, information withheld deliberately, or conduct that shades into bullying. This is not a communication problem and cannot be fixed by better framing on your side.
What you can actually change
With the first two, some tactics have real yield. Put things in writing so decisions exist somewhere outside their memory. Ask for specific, small commitments rather than general support. Find a second source of feedback — a senior colleague, a peer in another team — because going a year with no substantive assessment of your work is genuinely costly at this stage of a career.
Also, be honest with yourself about attribution. Sometimes what looks like a bad manager is a manager under pressure from above with no ability to say so, and sometimes it is a mismatch of working styles rather than a failure. It is worth checking against evidence: are other people on the team having the same experience, and has anything actually gone wrong or does it only feel bad?
What HR is and is not for
People routinely misunderstand this and are then surprised. A human resources function exists primarily to protect the organisation from risk and to administer its policies. That means it is genuinely useful for matters where the organisation faces exposure — discrimination, harassment, safety, anything unlawful — because there the organisation’s interest and yours are aligned.
It is much less useful for "my manager is disorganised" or "I am not being developed", which are not risks to anyone and will usually be routed back to the manager, sometimes with your name attached. Employment protections and the correct route for a formal complaint vary a great deal by country and by employer, so if you are considering anything formal, find out how it works where you are and take proper advice rather than relying on what a colleague thinks.
When leaving is the rational answer
In the first five years, the main thing a job produces besides money is capability and a record of work someone else can verify. A manager who does not develop you, cannot describe what you do, and will not argue for you is preventing the compounding that this stage of a career depends on, even if every individual week is tolerable.
That makes staying an active decision rather than a default. If the work itself is teaching you a great deal, staying under a mediocre manager for a while can be entirely rational. If neither the work nor the manager is contributing, the cost of another year is larger than it appears, because it is a year of experience that will be hard to evidence to anyone else.
Internal moves are worth exploring first, since they preserve tenure and relationships. But do not spend two years waiting for a manager to change. People occasionally do improve; organisations rarely fix this quickly, and the timeline is not under your control.
Common questions
How do I tell a bad manager from my own unrealistic expectations?
Compare notes carefully with peers, and look for concrete failures rather than feelings — missed commitments, decisions that never arrive, feedback that never comes. If you are the only person struggling and nothing specific has actually gone wrong, the honest possibility is a style mismatch, which is a real problem but a different one.
Should I mention a bad manager in an exit interview?
Assume it may get back to them and calibrate accordingly. Exit interviews are sometimes taken seriously and sometimes filed, and you rarely know which. Factual, specific and unemotional points have the best chance of being useful; a general complaint about someone’s character will mostly cost you a reference.
Can I ask to change managers internally?
In larger organisations, sometimes, and it is usually handled as an internal transfer rather than a complaint. Frame it around the work you want to do rather than the person you want to escape, because the second version forces someone to adjudicate and makes the request much harder to grant quietly.
Deputy editor, After the First Job
Julien covers first months, managing up, money at work and the questions readers actually send in and would rather show the working than assert the conclusion.





